|
User Requirements Analysis
Background Technological
advances offer great opportunities to organisations in terms of
providing capabilities and supporting processes in ever more efficient
and effective ways. Key to harvesting these opportunities, however, is
a clear understanding of the human link - the user. User considerations affect many points in the traditional product lifecycle including design, purchase, installation, usage and maintenance. Producing effective products requires that users, their values, behaviours and needs are understood. Achieving such an understanding requires consideration of the organisational, task and environmental conditions within which user and product will function and interact.
Our
Approach An
important aspect of analysing user requirements is to choose an
appropriate approach which will provide the desired information.
Approaches vary in the amount and depth of information that can be
obtained, and also in the level of intrusiveness to the user. Common
approaches include:
Accessing
Users To
ensure the quality of the information obtained during user requirements
activities, it is important to obtain access to the right users. Corporate
Solutions has experience in profiling required user types, and in
securing access to the right user groups from organisations or sections
of the general public. Focusing
on Tasks To
obtain accurate and reliable information, it is important to focus user
responses around actual or prospective tasks. Users should discuss their
requirements in relation to the goals they wish to achieve and the
activities they undertake to accomplish those goals. Stimulus
materials used in requirements gathering should reflect the need to
focus on tasks, goals and activities. Stimuli may include models,
prototypes, photographs and images or verbal descriptions, and also
extend to the questions used by the analyst. Presenting
Results Corporate
Solutions works closely with organisations to identify the best way to gather,
analyse, interpret and present the findings of any user requirements
analysis. This will ensure that you can derive most value from the
results. Our Experience Our
consultants are experienced in a range of techniques and analytical
methods and can communicate with users at all levels of an organisation
to identify and understand their requirements in detail. Recent projects
have been conducted across industry sectors including police, health,
legal, utility and telecommunications markets. For
more information, please contact us
|
||||||||||||||||||||
|
|||||||||||||||||||||
